Help Centre
How can we help?
Quick answers on orders, delivery, returns and sizing. Can't find what you need? Our team is one message away.
Common questions
Delivery
Where do you deliver?
We deliver to the United Kingdom and the United States only.
How long will my order take?
We process orders in 0–3 working days. Most UK orders then arrive in 6–12 working days.
You'll get a tracking link by email as soon as your parcel is on its way.
How much is delivery?
Standard tracked delivery is £2.99, and it's free when you spend £49 or more.
Tracked and insured delivery is £4.99. Express with priority dispatch, tracked and insured, is £8.99.
How do I track my order?
Use the tracking link in your shipping email, or enter your order number on our Track Your Order page.
My tracking hasn't updated. What should I do?
Tracking can pause while a parcel moves between carriers. If it hasn't updated for 35 days, message us and we'll look into it and, where appropriate, send a replacement.
Tracking says delivered, but I don't have it.
Check with neighbours and any safe place first, then contact the carrier. After that, message us and we'll help you review it.
Why did my shoes arrive without a box?
To cut packaging waste and shipping costs, some orders are sent without a shoe box.
Changing an order
Can I change my delivery address?
Message us as soon as possible. Once an order has shipped, we can't guarantee the address can be changed.
Can I cancel my order?
Yes, as long as it hasn't been processed or shipped. Message us as soon as possible. Once an order has shipped it can't be cancelled, but you can return it after it arrives.
Returns & refunds
Can I return my shoes?
Yes, within 30 days of delivery. Shoes need to be in their original, wearable condition and sent back in their original packaging.
How do I start a return?
Send a return request to our team with your order number. We'll email you the right return address.
Please wait for that email before posting anything, and don't use the address on your parcel.
Does a return cost anything?
For a standard return, you pay the return postage and a 15% restocking fee comes off your refund.
If we sent the wrong pair, or they arrived damaged or faulty, the return is on us and there's no fee. Just message us before you send them back.
When will I get my refund?
Once your return arrives and has been checked, we refund your original payment method. How long it takes to show depends on your bank or payment provider.
Sizing & fit
How do I choose my size?
Order your usual UK size, then check your foot length against the size chart on the product page.
Where is the size chart?
On every product page, next to the size options. Our size guide explains how our EU and UK sizes match.
Payment & account
Is it safe to pay on your site?
Yes. Checkout is encrypted with SSL, and we don't store your full card details.
How can I pay?
You'll see every available option at checkout, including card and PayPal.
Do I need an account?
No, you can check out as a guest. With an account you can see all your orders in one place.
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Still need help?
Send us a message with your order number and we'll get back to you by email. We aim to reply within one working day.