FAQs/ Help Center

Quick answers about delivery, orders and returns. For anything else, message our team through the Help Centre or email help@shoesrowan.com.

Where do you deliver?

We deliver to the United Kingdom and the United States only.

How long does delivery take?

Orders are processed within 0–3 business days. After dispatch, delivery takes:

Destination Delivery time
United Kingdom 6–12 business days
United States 8–14 business days

Delivery times are estimates and can vary with the carrier, customs, weather and holidays.

How much does delivery cost?

Option UK US
Standard (tracked) £2.99, free on orders over £49 Free
Premium (tracked and insured) £4.99 $8.99
Express (priority dispatch, tracked and insured) £8.99 $5.99

How do I track my order?

When your order ships we email you a tracking number. You can also use Track Your Order. If you haven't received tracking after your order has been processed, please contact us.

Can I change my delivery address or cancel my order?

Contact us as soon as possible. We can change the address or cancel only before the order has been processed or shipped. Once shipped, it can't be cancelled, and you can request a return when it arrives.

What if my parcel is lost?

If tracking hasn't updated for 35 days, contact us and we'll investigate and, where appropriate, send a replacement. If tracking shows the parcel as delivered (including a delivery photo), please contact the carrier first, then us, and we'll help review it.

Can I return my shoes?

Yes, within 30 days of delivery. Shoes must be in their original packaging and in original, wearable condition. Start your return through our Help Centre and wait for our Returns Team to send you the return address. For standard returns, return postage and a 15% restocking fee apply. If we sent the wrong item or size, or your shoes arrived damaged or faulty, we cover the return and there is no fee. Full details are in our Refund Policy.

How do I choose my size?

Each product page has a size chart. Our Size Guide explains how to measure your feet and how half sizes are handled, and our guide to UK, US and EU shoe sizes explains the labels.

Why don't you ship in shoe boxes?

Some orders are shipped without a traditional shoe box to reduce packaging waste and shipping costs.

Is your website secure?

Yes. The site uses SSL encryption and we don't store your full card details.

How can I contact you?

Message our team through the Help Centre or email help@shoesrowan.com.